STORE POLICY

Because We Care

We founded Lipley's with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. Our store policies are detailed below, please have a look and contact us to learn more!

SHIPPING AND DELIVERY

How We Do It

Orders will be shipped within 3 days. 
Standard Shipping is 2 - 3 days and starts at £3, and increases due to size and weight of your purchase order.

Local Delivery

As a small business based in the community we love we're happy to make deliveries! It means we get to see all of our regulars and some new faces too! 

Local Delivery is within 3 days, we delivery to the following areas:

Wickford, Billericay, Rayleigh, Basildon, Pitsea, Laindon, Southend, Leigh-on-Sea, Thundersley, Benfleet, Canvey Island and all of the areas in between!

We recommend selecting local delivery if you're in one of these areas. For goods such as storage boxes, or plant pots (things that are too big for cheap delivery) we will only deliver to these areas.

Local Collections

You also have the option to collect!  Collection is from Canvey Island and the exact address will be given upon confirmation of checkout. Once your order is ready for collection we will send you a text message, so make sure that you fill out your phone number when checking out!

For any queries, please get in touch using the button below. 

Get in Touch

RETURNS AND REFUNDS

Everything You Need to Know

For any item which is cut off a reel, or personalised in some way, this is unfortunately unreturnable and unrefundable.

There is a 14 day return period for any item which you are unsatisfied with.

Learn More